The terms and conditions relate to bookings made at hotels, owned and/or operated within the UK by Central Edinburgh Hotels.

Bookings & Special Requests:

Please allow at least 24 hours from the date of booking for a reservation to be processed.
Please reconfirm any special requests, such as champagne & flower packages directly with our reservations office at least 48 hours prior to arrival.
All offers of accommodation and other services are subject to availability.

Payment:

At the time of booking you will be required to give a credit card to guarantee your reservation. No charges will be made to your card unless authorisation has been given from the card holder, if you are in breach of our cancellation policy and/or if you have booked on an advanced purchase rate. Unless otherwise stated, full payment will be required on check in at the hotel. For various dates, including New Year & Rugby International weekends, a Non-Refundable 1 nights deposit will be charged upon receipt of the reservation. Central Edinburgh Hotels accepts, Mastercard, Visa, American Express, & Maestro.

Prices & Restrictions:

The prices featured are per room per night & include VAT & Service charge, unless otherwise stated. A minimum length of stay restriction may apply to certain dates such as New Year or Rugby International dates. If a minimum night restriction is in place you will not be able to reduce your number of nights below this restriction, or you will be charged in full for the number of nights originally reserved. Children are accommodated free of charge up to 2 years of age.

Arrival and Departure:

Check in time is from 14.00pm on your specified day of arrival, and will be guaranteed for your first night only. Check out time is 11am on the date of departure.

Accommodation Grading:

All Central Edinburgh Hotel Properties are self classified

Cancellations and Amendments:

If you wish to make an amendment to your booking or should you wish to cancel your reservation, then please contact our Reservations Office on 0800 046 76 99. You must obtain a cancellation number from our reservations office, to avoid any unnecessary charges. Cancellations will incur the following charges: Cancellations received before 2pm the day prior to arrival – no charge. Cancellations received within 24 hours of arrival, after 2pm the day before arrival – 100% for the first nights stay. Non-arrivals – 100% for the first nights stay. For groups of 6 rooms of more the cancellation policy is 7 days prior to arrival. Any rooms cancelled after this time will be charged for 1 night’s accommodation.

Complaints:

In the unlikely event that you have a problem during your stay, we would ask that you bring it to the attention of the manager on duty, to ensure that we have an opportunity to rectify it. If you are not satisfied that the issue has been resolved, please submit the details in writing within 28 days of your return, to: Customer Services Department, Central Edinburgh Hotels, PO BOX 12288, Loanhead, Edinburgh, EH20 9YF or email hotels@centraledinburghhotels.co.uk

Information we Collect and How we use it:

Data Transmission is not compulsory, but needed in order to meet your requests. The data shall not be publicly disclosed. Lastly, we wish to remind you that, in order to exercise the rights provided for by article 7 of the Code of concerning the protection of personal data (access, amendment, deletion, objection to the handling of your data, etc), you may contact the Person in Charge of Handling the data by writing to: Central Edinburgh Hotels, PO BOX 12288, Loanhead, Edinburgh, EH20 9YF